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Hartford Emergency Services Director Fired After High-Profile Mistakes

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Andrew T. Jaffee, the director of emergency services for the city of Hartford, has been fired, Hartford Mayor Pedro Segarra announced on Thursday.

Jaffee was in charge of Emergency Services and Telecommunications, which includes the dispatchers, and there have been several high-profile mistakes involving 911 over the last two years.

Segarra cited several problems as contributing to the personnel decision.

The most recent happened last week when callers reported a shooting on Linnmoore Street.

911 calls released show that a dispatcher sent police to the wrong address, located almost a mile away from the correct location, even though the correct address was audible on the 911 call. 
 
Officers eventually showed up and found nothing, but neighbors discovered a body in a yard the next morning. 

There is an investigation into police, as well as the dispatcher in that incident.  

One of the 911 calls, includes a dispatcher hanging up on a woman who called for help because the caller wouldn’t give her name.
 
In July, another civilian dispatcher made a racial slur over a police radio.

In May 2011, Hartford Police missed a body in a home on Goodrich Street. She was not found until two months later.

A postal carrier called police in May to report that mail was piling up at a house. Police went to investigate, but a dispatcher made a mistake and turned them away. 

In July, a landscaper who voluntarily cut the grass called 911 and police found the body of Debbie Jurasus, 48, who died of natural causes in May.

Neighbors said they knew something was wrong because of the smell coming from the home after people broke into the residence and stole Jurasus’ car.

Segarra said on Wednesday that the city launched an investigation into the city's emergency dispatch center.

On Thursday, the mayor said callers should be treated with courtesy and he is concerned about services dispatched to wrong places.

 



Photo Credit: NBCConnecticut.com

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